COVID19 UPDATE

 Covid 19

 

Homelands is now open and operating in line with Scottish Government guidance.

From 9th August 2021 all restrictions on the number of households who could share self catering accommodation were removed.

Our offices offices are also now open between 9.15 and 17.00 Monday-Friday and 10.00 and 16.00 on a Saturday.

We continue to follow the strict Covid 19 cleaning and operational protocols developed in 2020 in reaction to the pandemic and will continue to do so until told it is safe to stop by the Government. This has meant that there are some changes at Homelands which we detail below.

Good to Go Logo

Some changes we are making at Homelands to reduce our coronavirus risk.

The Scottish Government has now issued guidance to self catering operators regarding changes they need to make to their operations in order to re open safely. We have signed up to follow this guidance and will be adhering to it strictly, we have even enhanced the requirements in a few places. This guidance has changed a few things at Homelands so even if you have visited us before we advise you read this to familiarise yourself and your party with these changes. As the Covid 19 risks recede during 2021 we will gradually start to return inventory items, amend our arrival and departure times etc.

  • One of the key changes we have instigated is a major overhaul of our changeover procedures, this has involved introducing a deep clean and disinfecting regime between each guest. Not only will we be spending more time wiping down all hard surfaces and touch points with virucidal disinfectants we will also "fog" each lodge with a non bleach virucidal disinfectant between each guest.
  • The enhanced changeover procedures will obviously take us longer and we have therefore amended our arrival and departure times to facilitate this. We are now asking that you arrive after 16.00 and depart by 10.30.
  • In order to reduce contact we will sadly no longer be able to personally greet you or show you around the lodge. Check in will now be self check in and keys will be obtained from a key safe at your lodge. Please make sure you have the code to the key safe which will be sent to you with your pre arrival instructions.
  • In order to meet the enhanced disinfecting protocols for beds we will now only make up enough beds and provide enough towels for the number of people in your party as noted on our booking system. Our default position will be to make up the bed in the master bedroom in the configuration requested with the first single bed being the profiling bed. If this is not what you require or you have any queries please get in touch.

 


 

Covid19 - Temporary amendment to our booking conditions*

As at 5th October 2021

For Bookings Made between Friday 19th June 2020 and Monday 19th July 2021

The travel industry has received a lot of bad publicity regarding refunds for breaks that were booked during the lockdown period but could not be provided.

We are proud to say that since lock down was implemented on 22nd March 2020 we have refunded, moved free of charge or issued vouchers to the full value of the accommodation already paid to all affected clients.

As we move forward we understand you may still have concerns about the security of any money paid to us. Therefore, we are temporarily amending our booking terms and conditions for all bookings. These temporary changes are as follows:-

  • Our non refundable deposit will reduce from 15% or £100 (whichever is the greater) to 7.5% or £50 (whichever is the greater)
  • The dates by which full balances will need to be paid will reduce from 55 days prior to arrival to 27 days prior to arrival
  •  Our cancellation scale will change from 
    • 4-8 weeks prior to arrival: 50% of the total holiday cost
    • 2-4 weeks prior to arrival: 75% of the total holiday cost
    • less than 2 weeks prior to arrival: 100% of the total holiday cost will be retained.
  • To
    • 28+ days prior to arrival full refund of holiday cost (less any booking protect premiums and non refundable deposits)
    • 15-27 days prior to arrival 50% refund of the total holiday cost (less any booking protect premiums)
    • 14 days or less prior to arrival: 100% of the total holiday cost

 We have added a Covid 19 Guarantee as follows:-

If you or any of your party contract Covid19 and are unable to travel to Homelands because you have been instructed to self isolate at home following a positive Covid19 test, should your travel insurer or booking protect refuse a claim made for this event Homelands will provide a refund of all monies paid for the accommodation (This excludes any premium paid for booking protect). You must have purchased a suitable travel insurance product on which you have made a claim which has been rejected. Documentary evidence will be required.
 
  • We have added a lockdown guarantee as follows:- 
In the unfortunate event of a future government enforced nationwide lockdown or regional lockdown that affects your home postcode or Homelands and which covers the period of your booked stay we will refund all monies paid for your accommodation (excluding any booking protect premiums).
 
  • We have added a shielding guarantee as follows:-
If anyone in your party is classed as vulnerable and has received a government shielding letter asking you to stay home, if the period of shielding stipulated by the appropriate Government covering your postcode includes the period you were due to stay at Homelands we will refund all monies paid for your accommodation (excluding any booking protect premium). Documentary evidence will be required. For updated advice on shielding in Scotland and to see the guidance we are following please visit the Inclusion Scotland website. This was updated 10th July and now allows for visits to Self catering accommodation for those who were previously shielding.
 
 
 
For Bookings made after 19th July 2021
 
For booking made after 19th July 2021 our normal terms and conditions will apply. This includes our normal cancellation terms being applied should you or a party member contract Covid 19 and have to self Isolate during the period of your break. We therefore strongly advise you consider purchasing either a suitable travel insurance policy for your break or our Booking Protect product in order to cover the costs of you break if you contract Covid 19 and cannot travel.
 
 
Covid restriction Levels and Lockdown Travel Restrictions
 
From 26th April 2021 travel restrictions within mainland Scotland and between Scotland and England and Wales will be lifted. However, from time to time the government may impose local travel restrictions to deal with Covid outbreaks. Please check www.gov.scot to check for any local travel restrictions that could affect your ability to travel to Homelands.
  
*These changes to our terms and conditions only apply to bookings made directly with Homelands, they do not apply to bookings made through any third party agent. For details of their terms and conditions you should check with the agent you made your booking with.
 
 

 


 

How to contact us.

Our office is now open Monday-Friday 09.15-17.00, however we still have a limited number of staff in the office so the phone may not always be answered if we are away tending to lodges etc. The best way to contact us therefore is by e mail. Click this link to contact us by e mail.